Terms of Service

These Terms of Service govern Customer’s use of the concierge services provided by Valentine Co., Ltd. (“VJ”) in connection with beauty services and medical aesthetic treatments offered by independent Partnered Salons and Clinics in Japan. Please read these Terms carefully before making a reservation. By booking or using our Concierge Service, Customer acknowledge that Customer read, understood, and agree to be bound by these Terms.

Article 1 (Purpose)

1. VJ provides concierge services that enable customers to receive beauty treatments at VJ’s partnered salons and clinics (as defined in Article 2 and collectively referred to as the “Partnered Salons and Clinics”) in accordance with these Terms of Service (“Terms”).
2. Customers must carefully read and understand these Terms before using VJ’s Concierge Services. By using the Concierge Services, customers are deemed to have accepted and agreed to be bound by these Terms.

Article 2 (Definitions)

For the purposes of these Terms, the following definitions apply.

1. Customer
   “Customer” means any individual who is able to communicate effectively in English and who uses or intends to use the Concierge Services provided by VJ.
2. Concierge Services
   “Concierge Services” means the non-medical support services provided by VJ to assist Customers in arranging and accessing beauty services offered by the Partnered Salons and Clinics. These services include:
   • Reservation coordination;
   • Interpreter arrangements;
   • Accompaniment services; and
   • Other related concierge assistance
3. Partnered Salon
   A “Partnered Salon” means a beauty salon affiliated with VJ that provides non-medical beauty services.
4. Partnered Clinic
   A “Partnered Clinic” means a cosmetic clinic affiliated with VJ that provides medical aesthetic treatments in accordance with Japanese law.

Article 3 (Formation of the Agreement)

1. A contract for Concierge Services is formed when:
   • (a) Customer submits a reservation request through VJ’s website after agreeing to these Terms, and
   • (b) VJ issues a booking summary to the Customer.
   • (c) where the reservation is requested through Instagram, WhatsApp, or any other communication method designated by Customer, VJ sends a reply confirming receipt of Customer’s reservation request.
2. If Customer is under eighteen (18) years of age at the time of making the reservation request, the consent of a parent or legal guardian is required.

Article 4 (Concierge Service Fees, Interpreter Fees, and Special Arrangement Fees)

1. A Concierge Service Fee of ¥5,500 shall apply.
2. If Customer requests an interpreter to accompany on the day of the appointment, an additional Interpreter Fee of ¥5,500 shall apply.
3. An additional Special Arrangement Fee of ¥11,000 shall apply in any of the following circumstances:
   • (i) where VJ selects the partnered Salon or Clinic and/or the services to be provided on behalf of Customer;
   • (ii) where reservations are arranged across multiple cities, such as Tokyo and Osaka;
   • (iii) where reservation is arranged with two or more Partnered Salons or Clinics;
   • (iv) where reservations are arranged for two or more different treatment categories, such as facial treatments and hair services;
   • (v) where the reservation is made for a group of three or more Customers;
   • (vi) where VJ makes arrangements to accommodate Customer’s specific requests regarding the location, treatment conditions, or other preferences of a partnered Salon or Clinic;
   • (vii) where Customer makes any other special request requiring additional arrangements; or
   • (viii) where urgent arrangements are required, including the following:
     • (a) arranging, on the day of the appointment, a reservation with a salon other than the Partnered Salon or Clinic already reserved and paid for by Customer (Article 10.1(2));
     • (b) arranging a reservation with a Partnered Salon or Clinic after 8:00 p.m. (Japan Standard Time “JST”) on the day before the appointment, including where payment has not been received by VJ by 8:00 p.m. (JST) on the day before the appointment (Article 10.1(3)); or
     • (c) arranging for an interpreter to accompany Customer in the circumstances described in paragraphs (a) or (b) above.

Article 5 (Payment and Reservation Confirmation)

1. Payment Deadline
   Customer’s reservation becomes officially confirmed only after payment is verified.
   Full payment is due within twenty-four (24) hours after VJ issues the booking summary; and
   no later than 8:00 p.m. (JST) on the day before scheduled appointment.
   If payment is not received within 24 hours, the reservation will be automatically cancelled.
   If payment has not been completed by 8:00 p.m. (JST) on the day before the scheduled appointment, an additional administrative fee of JPY 11,000 will apply.Medical and aesthetic clinic appointments require advance slot reservations that cannot be held indefinitely without payment. In addition, interpreter and concierge availability is allocated at the time of booking and are confirmed once payment has been received. Popular time slots and medical aesthetic appointments fill quickly. Prompt payment helps secure your reservation and ensures our team is fully prepared for Customer.
2. Payment Method
   All payments to VJ are processed securely via Stripe.
   Accepted methods include major credit and debit cards (Visa, Mastercard, and American Express, etc.).
   Treatment fees charged by a Partnered Clinic are payable directly by Customer to the clinic providing the treatment.
3. Currency
   All fees payable to VJ are charged in Japanese Yen (JPY).
   If Customer uses a payment card issued outside Japan, Customer’s card issuer’s own exchange rate and any foreign transaction fees may apply. Any such fees are Customer’s responsibility.

Article 6 (Cancellation Policy)

1. Cancellation Fees
   The following cancellation policy applies unless VJ determines otherwise due to exceptional circumstances, including natural disasters or major transportation disruptions, or other events beyond Customer’s reasonable control.Cancellation TimingCancellation FeeMore than 72 hours before appointmentNo Charge48–72 hours before appointment20% of total Service Fee24–48 hours before appointment50% of total Service FeeNo-show / No notice100% of total Service FeeRegardless of the reason for cancellation, the administrative fee of JPY 2,200 and the payment processing fee charged through Stripe (3.6% for domestic Japanese cards and 5.6% for international cards) are non-refundable.Refunds, where applicable, will be made to the original payment method. Depending on Customer’s card issuer and payment provider, refunds may take approximately three (3) to ten (10) business days to appear.
2. How to Request a cancellation
   All cancellation requests must be submitted either by email to the address below or by direct message through below VJ’s official social media channels. Cancellation requests made through any other method, including third-party websites or verbal communications, will not be accepted.Email: valentine.customers@gmail.com
   Official Social Media: Instagram：@valentine.beauty_japan

Article 7 (Customer Responsibilities)

Customers acknowledge and agree to the following responsibilities:

• VJ will, at Customer’s request, provide English interpretation services. However, Customer remains solely responsible for understanding all explanations, instructions, risks and other information communicated by VJ’s interpreter in English.
• All beauty services and medical aesthetic treatments provided by the Partnered Salons and Clinics are subject to the terms and conditions, policies, and consent forms of the relevant service provider. Customers are responsible for carefully reviewing and accepting any documents required by the relevant service provider before receiving treatment. Failure to disclose relevant information may affect the safety or outcome of the treatment. VJ is not responsible for any consequences arising from incomplete or inaccurate information provided by Customer.
• Customers are responsible for ensuring that they are in appropriate physical condition to undergo the scheduled treatment.
• For Customer’s own safety, Customers are responsible for disclosing the following information to the Partnered Salon or Clinic before undergoing treatment:
  • Possible pregnancy or breastfeeding;
  • Allergies (food, medications, and cosmetic ingredients, etc.);
  • Current or previous medications or supplements;
  • Medical history, existing medical conditions, ongoing treatments, and other relevant health information;
  • Any previous adverse reactions to beauty treatments or cosmetic products; and
  • Any other health information relevant to the planned treatment.

Article 8 (VJ’s Role and Responsibilities)

VJ’s role is limited to providing Concierge Services described in Article 2. Specifically, VJ is responsible for:

• Booking coordination with the Partnered Salons and Clinics;
• Interpreter arrangement and providing on-site interpretation support;
• Facilitating communication between customers and the Partnered Salons and Clinics; and
• Assisting communication with the Partnered Salons and Clinics if issues arise during or after Customer’s visit.

Article 9 (Disclaimer)

All beauty treatments provided by the Partnered Salons and Clinics are the sole responsibility of the relevant service provider. VJ assumes no responsibility or liability for the methods, content, quality, or results of any treatment.

Accordingly, the Partnered Salon or Clinic bears sole responsibility for:

• Explanations regarding the nature, methods, expected results, and risks of any treatment;
• Medical examinations, diagnoses, and professional medical opinions provided by physicians;
• Decisions regarding a customer’s eligibility or suitability for treatment;
• The methods and procedures used in providing treatments;
• The aesthetic or medical results achieved;
• The success of any treatment, including any side effects or complications;
• Swelling, pigmentation, burns, allergic reactions, inflammation, scarring, or other physical reactions arising from treatment;
• The suitability or compatibility of any products, medications, or ingredients used;
• Physiological reactions to massage, manual therapy, or any other physical treatment;
• Any issues relating to post-treatment care;
• The existence or extent of scarring or other anticipated complications following treatment; and
• Any other claims, damages, or disputes arising out of treatments or services provided by the Partnered Salon or Clinic.

Any claim relating to the treatment itself must be addressed directly to the relevant partnered Salon or Clinic.

Article 10 (Special Provisions)

1. Special Requests and Urgent Arrangements

• (1) VJ carefully selects its Partnered Salons and Clinics based on service quality and hospitality. Accordingly, Concierge Services are generally available only for Partnered Salons and Clinics.
• (2) As an exception, VJ may accept a request to contact or arrange an appointment with a salon or clinic that is not affiliated with VJ. This service is available only to:
  • Customers who have previously used VJ’s Concierge Services; or
  • Customers who have already completed payment for a reservation with a Partnered Salon or Clinic
  If Customer request that VJ contact a non-partnered salon or clinic to check availability, make a reservation, or provide similar assistance, such services will be treated as a Special Arrangement Service, and an additional fee of JPY 11,000 will apply. Customer is solely responsible for selecting any non-partnered salon or clinic. VJ assumes no responsibility or liability for the customer’s selection, the treatment provided, or the outcome of any services provided by that provider.
• (3) If payment has not been completed by 8:00 p.m. (JST) on the day before the scheduled appointment, but Customer nevertheless requests VJ to proceed with the reservation, the request requires urgent coordination with the relevant Partnered Salon or Clinic. Such requests will therefore be treated as a Special Arrangement Service, and an additional fee of JPY 11,000 will apply.
• (4) VJ will begin contacting salons or clinics, checking availability or making reservation arrangements immediately after receiving the customer’s Special Arrangement Service request. Accordingly, the additional fee for the Special Arrangement Service is non-refundable, regardless of whether a reservation is ultimately secured. However, this shall not apply where:
  • VJ has not yet commenced the requested arrangements;
  • VJ is unable to provide the Special Arrangement Service due to its willful misconduct or gross negligence; or
  • a refund is otherwise required under applicable law.

2. Permanent Makeup (PMU)

Permanent Makeup (“PMU”), including microblading, lip blush, permanent eyeliner, and similar procedures, is a semi-permanent cosmetic tattoo procedure. Before undergoing PMU treatment, Customer acknowledge that PMU produces long-lasting pigment changes that cannot be completely reversed, and agree to the following. The information below provides general guidance only. Additional terms, consent forms, and medical instructions issued by the treating salon or clinic will apply.

• (1) Healing Process — The healing process generally takes four (4) to eight (8) weeks.
• (2) Touch-Up Treatments — It is normal for approximately 30% to 40% of the pigment to fade. Additional touch-up treatments may therefore be required.
• (3) Risks — PMU involves inherent risks, including swelling, scabbing, pigment migration, infection, allergic reactions, and other potential complications.
• (4) Patch Test — Customers are responsible for deciding whether to undergo a patch test after receiving an appropriate information from the treating salon or clinic.
• (5) Follow-Up Care — Any touch-up, corrective treatment, or follow-up care required after Customer return to Customer’s home country shall be Customer’s sole responsibility and expense.
• (6) No Guarantee — Healing results and pigment retention vary significantly from person to person. No particular cosmetic outcome is guaranteed.

3. Beauty Tours

A “Beauty Tour” means an itinerary arranged through VJ’s Concierge Services under which Customer visits multiple Partnered Salons and/or Clinics on the same day. Customers acknowledge and agree to the following:

• (1) Schedule Changes — Schedules may be modified due to salon availability, transportation delays, health concerns, or other circumstances.
• (2) Cancellation — Beauty Tours are subject to Cancellation Policy set out in these Terms. In addition, any deposit paid for a Beauty Tour is non-refundable if the cancellation is made within twenty-four (24) hours before the scheduled start of the tour or the first scheduled treatment.

Article 11 (Limitation of Liability)

1. If Customer causes any loss or damage to VJ in connection with these Terms or the use of the Concierge Services, Customer shall indemnify VJ for all losses and damages incurred by VJ, including lost profits and reasonable attorney’s fees.
2. If customer suffers any loss or damage due to VJ’s fault, VJ shall be liable only to the extent set forth below:
   • (i) Willful Misconduct or Gross Negligence — If the loss or damage is caused by VJ’s willful misconduct or gross negligence, VJ shall be liable for the full amount of such loss or damage.
   • (ii) Ordinary Negligence — If the loss or damage is caused by VJ’s ordinary negligence, VJ’s liability shall be limited to Customer’s actual and direct ordinary damages only, excluding any special, consequential, incidental, or indirect damages, lost profits, and attorney’s fees. In any event, VJ’s total liability shall not exceed the aggregate amount paid by Customer to VJ.
   • (iii) Services Provided by Partnered Salons or Clinics — Any liability arising out of the treatments, services, safety management, or any other matters described in Article 9 provided by a Partnered Salon or Clinic, or by a salon or clinic designated by Customer, shall be borne solely by the relevant salon or clinic. Accordingly, VJ shall not be liable for any damages or other claims arising therefrom, except where such liability results from VJ’s willful misconduct or gross negligence or where the exclusion or limitation of liability is prohibited by applicable Japanese law.

Article 12 (Privacy Policy)

VJ respects Customers’ privacy and is committed to protecting your personal information. Personal information collected through the Concierge Services will be handled in accordance with the Act on the Protection of Personal Information of Japan and VJ’s Privacy Policy. Providing personal information is voluntary, except where certain information is required to process reservations or provide the requested services. If Customer choose not to provide such information, VJ may be unable to arrange or provide those services and will not be responsible for any resulting consequences.

Article 13 (Amendments to these Terms)

VJ may amend these Terms without obtaining Customer’s prior consent where:

1. the amendment benefits Customers generally; or
2. the amendment is reasonable in light of the necessity of the amendment, the appropriateness of the amended content, and all other relevant circumstances.

The revised Terms will be published in advance on VJ’s official website or through other appropriate communication channels. The amendments will become effective on the date specified in the notice.

Article 14 (Governing Law)

These Terms shall be governed by and construed in accordance with the laws of Japan.

Article 15 (Jurisdiction)

The Osaka District Court shall have exclusive jurisdiction as the court of first instance over any dispute arising out of or relating to these Terms or the Concierge Services.